Shipping policy

At Hunar – Ceramic with a Soul, every ceramic piece is handcrafted with love and packaged with care to ensure it reaches you safe, secure, and beautiful. Since our products are fragile and unique, we follow strict packaging standards and partner with trusted logistics providers to give you a smooth delivery experience.

1. Shipping Coverage 🌍

  • We deliver across all serviceable pin codes in India.
  • If your area is non-serviceable, our team will connect with you to arrange alternative delivery options.

2. Shipping Charges 💰

Order Value

              Delivery Charges

Orders above   ₹999/-

                      Free

Orders below   ₹999/-

                      ₹99/-

Note: Shipping charges may be updated periodically based on logistics and company policies.

3. Shipping & Delivery Timelines ⏳

Because each Hunar creation is handmade with care, timelines may vary slightly:

  • Order Processing 🏺
    • Standard products are processed and dispatched within 2-3 business days.
    • Made-to-order or customized items may require 5-7 additional working days since they’re crafted especially for you.
  • Delivery Timelines 📦
    • Orders are usually delivered within 5-7 working days across India.
    • Metro and Tier-1 cities may receive faster deliveries, while remote areas might take slightly longer.
  • Multiple Shipments 📦📦
    • As some products are shipped from different artisan studios, your order may arrive in multiple packages.
    • Don’t worry — you’ll be charged only once for delivery.

Please Note: Delivery timelines are indicative and may vary due to festive seasons, strikes, weather, or courier delays.

4. Packaging & Fragile Care 🫧

Because Hunar ceramics are delicate and handcrafted, we ensure:

  • Secure multi-layer packaging to protect products during transit.
  • Clear “Fragile” handling instructions for logistics partners.
  • Special care for breakable items to minimize the risk of damage.

In rare cases where products arrive damaged, we’ll assist you with replacements or refunds as per our Return Policy.

5. Tracking Your Order 🔍

  • Once shipped, you’ll receive an email and WhatsApp notification with tracking details.
  • You can track your package in real time using the link provided.
  • If you experience delays, reach out to us, and we’ll coordinate with our delivery partners to resolve it quickly.

6. Special Delivery Requests 🎁

  • For time-sensitive deliveries — such as festive gifting or special occasions — please mention it in the order notes or email us.
  • While we always try our best to prioritize special requests, expedited delivery cannot be guaranteed.

7. Logistics Partners 🚛

  • We partner with reliable logistics providers to ensure safe, secure, and on-time deliveries.
  • If your area isn’t covered by our courier partners, our team will contact you to arrange alternative solutions.


10. Order Cancellations ❌

  • Orders can be canceled within 4 hours of placement by emailing us at hunarceramics@gmail.com
  • Once an order has been processed or shipped, cancellations are not possible.
  • Orders canceled at the doorstep or after three failed delivery attempts will not be refunded.