Shipping policy

At Hunar – Ceramic with a Soul, every ceramic piece is handcrafted with love and packaged with care to ensure it reaches you safe, secure, and beautiful. Since our products are fragile and unique, we follow strict packaging standards and partner with trusted logistics providers to give you a smooth delivery experience.

1. Shipping Coverage 🌍

  • We deliver across all serviceable pin codes in India.
  • If your area is non-serviceable, our team will connect with you to arrange alternative delivery options.

2. Shipping Charges 💰

Order Value

              Delivery Charges

Orders above   ₹999/-

                      Free

Orders below   ₹999/-

                      ₹149/-

Note: Shipping charges may be updated periodically based on logistics and company policies.

7. Partial COD Orders

To provide customers with a Cash on Delivery option while protecting handmade and fragile products from unnecessary cancellations and delivery refusals, Hunar may offer Partial COD for eligible orders.

Under Partial COD:

  • 35% of the order value is payable in advance.
  • The remaining 65% is payable at the time of delivery.

The order will be confirmed for processing only after the required advance payment has been successfully received.

Cancellation After Order Confirmation

Once a Partial COD order has been confirmed, the order may enter processing, packaging, production, or dispatch.

If the customer:

  • Cancels the order after processing, production, packaging, or dispatch has started
  • Refuses to accept the shipment
  • Provides an incorrect or incomplete delivery address
  • Is unavailable or otherwise causes the shipment to be returned
  • Otherwise causes an RTO (Return to Origin)

Hunar may retain or deduct reasonable costs actually incurred in connection with the order, including applicable shipping, reverse shipping, packaging, processing, or production costs, subject to applicable law.

Any remaining refundable amount, if applicable, will be processed according to this policy.

If Hunar Cancels the Order

If Hunar cancels a Partial COD order because we are unable to fulfil it for reasons attributable to Hunar, the advance amount paid by the customer will be refunded, subject to applicable law.

Damaged, Defective or Wrong Product

If a Partial COD order is successfully delivered but the product is:

  • Damaged or broken in transit
  • Genuinely defective
  • Incorrectly delivered

the claim will be handled under the Damaged, Defective or Wrong Product section of this policy.

Where a refund is approved, the refundable amount will include the applicable advance payment and any other amount paid by the customer for the affected product or order, as applicable.

Important

The Partial COD advance is collected to confirm the order and cover genuine order-processing and logistics risk. It is not intended as a penalty, and any retention or deduction will be based on applicable costs and applicable law.

3. Shipping & Delivery Timelines ⏳

Because each Hunar creation is handmade with care, timelines may vary slightly:

  • Order Processing 🏺
    • Standard products are processed and dispatched within 2-3 business days.
    • Made-to-order or customized items may require 5-7 additional working days since they’re crafted especially for you.
  • Delivery Timelines 📦
    • Orders are usually delivered within 5-7 working days across India.
    • Metro and Tier-1 cities may receive faster deliveries, while remote areas might take slightly longer.
  • Multiple Shipments 📦📦
    • As some products are shipped from different artisan studios, your order may arrive in multiple packages.
    • Don’t worry — you’ll be charged only once for delivery.

Please Note: Delivery timelines are indicative and may vary due to festive seasons, strikes, weather, or courier delays.

4. Packaging & Fragile Care 🫧

Because Hunar ceramics are delicate and handcrafted, we ensure:

  • Secure multi-layer packaging to protect products during transit.
  • Clear “Fragile” handling instructions for logistics partners.
  • Special care for breakable items to minimize the risk of damage.

In rare cases where products arrive damaged, we’ll assist you with replacements or refunds as per our Return Policy.

5. Tracking Your Order 🔍

  • Once shipped, you’ll receive an email and WhatsApp notification with tracking details.
  • You can track your package in real time using the link provided.
  • If you experience delays, reach out to us, and we’ll coordinate with our delivery partners to resolve it quickly.

6. Special Delivery Requests 🎁

  • For time-sensitive deliveries — such as festive gifting or special occasions — please mention it in the order notes or email us.
  • While we always try our best to prioritize special requests, expedited delivery cannot be guaranteed.

7. Logistics Partners 🚛

  • We partner with reliable logistics providers to ensure safe, secure, and on-time deliveries.
  • If your area isn’t covered by our courier partners, our team will contact you to arrange alternative solutions.


10. Order Cancellations ❌

  • Orders can be canceled within 4 hours of placement by emailing us at hunarceramics@gmail.com
  • Once an order has been processed or shipped, cancellations are not possible.
  • Orders canceled at the doorstep or after three failed delivery attempts will not be refunded.